Company
Contact us
A real person reads every one of these.
Support
Email [email protected] for anything at all — something is broken, something is confusing, something is missing, or you just want to tell us what you think.
We answer within two working days. Monday to Friday, 10am to 6pm IST.
It helps, but is not required, if you say what you were doing and what happened instead. Screenshots are welcome.
Billing
Same address. For a refund or a cancellation, read the Refund & Cancellation Policy first — most questions are answered there, and it tells you exactly what you are entitled to.
You can cancel yourself at any time from Settings → Billing. You never have to email anybody to stop paying.
Privacy and your data
To export or delete your data you do not need us: both live in Settings, and deletion is immediate and complete. For anything else about how your data is handled, read Your Privacy Rights or write to the same address and put “Privacy” in the subject.
Security
If you have found a vulnerability, please tell us before you tell anyone else. Write to [email protected] with “Security” in the subject and we will come back to you quickly. See Security for how the service is built.
Where we are
UrCosmo is built and run from India.
25/25B, Nangooranpilavilai
Puthenthurai Post
Kanyakumari District, Tamil Nadu 629501
India
We are a small team, so email is genuinely the fastest way to reach us — faster than any phone line we could staff honestly.